Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 24-48 hours. We maintain a large inventory of common panel styles and sizes, allowing us to complete many repairs on the same day. For specialty or custom panels, we may need 3-5 business days to order the correct parts. Our technicians will assess the damage during the initial visit and provide you with an accurate timeline. Emergency repairs are available 24/7 if your door is inoperable or poses a security risk.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Damaged panels are typically caused by several factors: vehicle impact (the most common cause), severe weather conditions like hail or high winds, natural wear and deterioration over time, improper maintenance leading to rust or warping, and attempted break-ins or vandalism. Fiberglass and aluminum doors may crack or dent from impacts, while wooden doors can rot or warp from moisture exposure. Regular maintenance and prompt repairs of minor damage can prevent more extensive (and expensive) panel replacement later.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer flexible financing options to qualified customers. We partner with reputable lenders to provide 0% APR financing for 12 months on approved credit, as well as extended payment plans up to 60 months. Our team will walk you through all available options during your free in-home consultation. We also accept all major credit cards, checks, and cash. Contact us today to discuss the best payment option for your budget.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing the old door (if applicable), installing the new door and hardware, mounting the opener, programming remotes, and testing all safety features. More complex installations, such as custom doors or those requiring modifications to the opening, may take a full day. Our technicians work efficiently without cutting corners to ensure proper installation and optimal performance.

Question 5

What warranty do you offer on garage door services?

Accepted Answer

We stand behind our work with a comprehensive 10-year warranty on all parts and labor. This covers manufacturing defects in doors and openers, installation workmanship, spring and hardware failures under normal use, and motor and electronic component issues. Our warranty is fully transferable if you sell your home, adding value to your property. We also honor all manufacturer warranties in addition to our own coverage.

Question 6

Why is my garage door making noise?

Accepted Answer

Noisy garage doors are commonly caused by worn rollers, loose hardware, lack of lubrication, misaligned tracks, or aging springs. Metal rollers can be replaced with quieter nylon versions. We recommend annual maintenance that includes lubrication of all moving parts, tightening of hardware, and inspection of springs and cables. If your door suddenly becomes much louder, it could indicate a more serious problem that needs immediate attention to prevent complete failure.

Question 7

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained and certified to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, Overhead Door, Liftmaster, Chamberlain, Genie, and more. We carry common replacement parts for most brands in our fully-stocked service vehicles, allowing us to complete many repairs on the first visit. For specialty parts, we can typically source them within 2-3 business days.

Question 8

What is the average lifespan of a garage door?

Accepted Answer

A quality garage door typically lasts 15-30 years depending on the material, maintenance, and climate conditions. Steel doors generally last 20+ years, fiberglass doors 20-25 years, and wooden doors 15-20 years with proper maintenance. Garage door springs typically need replacement every 7-12 years depending on usage. Regular maintenance including lubrication, balance checks, and hardware tightening can significantly extend the life of your door.

Question 9

Is it safe to repair garage door springs myself?

Accepted Answer

We strongly advise against DIY garage door spring repairs. Torsion springs are under extreme tension (equivalent to hundreds of pounds of force) and can cause serious injury or death if handled improperly. Even extension springs, while less dangerous, require proper training and tools to replace safely. Professional technicians have the training, experience, and specialized tools to perform spring repairs safely. The cost of professional repair is minimal compared to the risk of injury.

Question 10

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7 emergency garage door services throughout our entire service area. Our emergency technicians are on call around the clock, including holidays and weekends, with no additional charges for after-hours service. Common emergencies we handle include broken springs, doors stuck open (security risk), doors stuck closed (car trapped inside), snapped cables, and opener failures. Call our emergency line anytime at (980) 447-6193 for immediate assistance.

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